User Data Privacy

When you give us any personal information (for example, your e-mail address), we will not pass this information to any entity outside our staff and partner network. Our partner network is certified for their knowledge of Retrospect Backup, and we only share contact details when we think they can help businesses protect their digital assets.

Usage Data Privacy

When configured, Retrospect Backup will send backup information to the Retrospect Management Console for your organization. This data includes but is not limited to licenses, server names, source names, backup set names, and activities.

If your managed service provider sets up an organization for your business, they will be able to see your organization, its users, and its data. You can see if your organization has this configuration under "Organization > Managed By".

Retrospect employees will need your consent before accessing your organization's Retrospect Backup data.

Infrastructure

The Retrospect Management Console runs on Salesforce's Heroku platform. Data sent between Retrospect Backup and the Management Console and between the Management Console and your browser are protected by HTTPS/SSL encryption. Data is stored in Heroku with at-rest database encryption.

User's Guide

See Retrospect Management Console User's Guide for documentation.

Questions

If you have any questions about our policies, please contact us at Retrospect Support.